The Discomfort Zone
How Leaders Turn Difficult Conversations Into Breakthroughs
Drawing on recent discoveries in the neuroscience of learning, Reynolds shows how to ask the kinds of questions that short-circuit the brain's defense mechanisms and habitual thought patterns. Then, instead of being told, people see for themselves the insightful and often profound solutions to what is stopping their progress. The exercises and case studies will help you use discomfort in your conversations to create lasting changes and an enlivened workforce.
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Creators
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Publisher
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Release date
October 13, 2014 -
Formats
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Kindle Book
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OverDrive Read
- ISBN: 9781626560673
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EPUB ebook
- ISBN: 9781626560673
- File size: 2012 KB
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Languages
- English
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Reviews
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Library Journal
September 15, 2014
While difficult conversations may be the most dreaded task of any manager, Reynolds (Outsmart Your Brain) maintains that if handled effectively they can lead to greater employee investment and retention. Key to this approach is establishing trust and then progressing to reflective feedback and stimulating questions to help others regard situations more purposefully and grow beyond self-set limitations. The DREAM acronym sums up Reynolds's insights: Determine, Reflect, Explore, Acknowledge, and Make sure. In essence, this book serves as a course in active listening for business. VERDICT Learning the skills set forth in this work would be a plus for any leader.
Copyright 2014 Library Journal, LLC Used with permission.
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Formats
- Kindle Book
- OverDrive Read
- EPUB ebook
subjects
Languages
- English
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